Gardening Express
Reviews and Complaints

A real person should reply to my emails instead of a robotic script over and over again meaning nothing. How much effort is it for a real person to reply to your email.

Order plants almost 4 weeks ago. Sent 2 out of 5 plants almost 15 days after the order.

No response from email contact forms, there is no number to respond.

Im left guessing if my plants will ever turn up or even how to get a refund.

Worst company I have ever ordered anything from online. Never again!!!

Not received order no 70076****

Ordered 26th May

Money taken out of my account

Please advise delivery or return of payment

Please reimburse my money for 10 laurels 76.00 asap thank u mr r bishop JD 000223****472932 never deliver !

provide feed back .be honest.advertise what your selling not pictures that dont resemble the item condition

We ordered plants and soil on 13 may with hope to have everything g in place by the end of may bank holiday. As to date, 1 June, our status is showing pending tracking with no answer to our enquiries as to where and when we would expect our goods and now we want a full refund.

Dont know how they are allowed to operate.

No telephone number to speak to any customer er service. They take your money and keep your goods.

The delivery estimate is false advertising. They have always been ridiculously slow on delivery - sometimes 2 months.

They used to have a customer service number but clearly cutting costs to grab more money - so no number. They dont answer emails.

They just take your money. Im not buying from them again.

I need to close my account with gardening express . I am extremely concerned and frustrated that you are not available on the phone and you are untrustworthy I will never purchase anything from your company again.

You make life very difficult and complicated and the lack of communication is appallingly non existent. I am disgusted.

We ordered on the 2nd May, and we have still received no confirmation of dispatch, we are so disappointed at the timing of the delivery. We look forward to your bespoke and personal response to this communication.

Your Order #70070****

Regards Tony

A diseased plant was delivered to my client. This was not acceptable to me as a garden designer.

I found it almost impossible to find a way through to ask for a refund. I sent three notifications to two email addresses and filled one online form with no reply from anyone. Their terms state that the product must be returned before a refund can be offered. Yet, because of the size of the plant, most couriers were unable to accept it.

The cost of a personal delivery would exceed the cost of the plant. A diseased plant should not be shipped around the country.

All 6 of my plants crammed into one box all tied together, my Azalea japonica Gilbert mollie, 1 is dead the other is not far off,both have really bad broken pots,all plants as dry as sticks.

You do not box plants the way your video says.

I've spent now over a £100 of plants with you,I would like my 2 Azaleas replaced as the 2 I've got are going to have to go in the bin.

I would appreciate a phone call from someone to sort this out.

Not a happy customer with one bad review.

I bought six tree bundles and one of the trees is dead. I kept contacting customer service; the only answer I got was: 'Different plants and trees can develop and grow at their own rates'. They asked for pictures; I sent them, and for the bark test, I sent them but for each email, I got the same automated answer: 'Different plants and trees can develop and grow at their own rates'.

I purchased three bare-rooted roses which were delivered on 25/6/24. I have given them seven weeks to grow, but with no success.

I contacted Garden Express customer services by email (no phone line available) and was advised that I am outside the warranty period. Please take note when ordering from this company.

GLovely plants arrived well packed and nicely moist.

Will shop again thankyou

This the second time I have purchased plants very pleased with my purchase.