Gardening Express
Reviews and Complaints
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Verified Reviewer
Failure to respond to their contact forms re a serious complaint
I have finally had a response...asking for me to return all items (even though some were not delivered) at my own expense and the ones they deem in good condition will be refunded. However as this has been going on for over a month with no response (and they ask for contact within 14 days) the non-viable plants I have disposed of as most were ruined. I have now threatened them with legal action...but that is subject to them reading the message!
£450 order delivered by yodel. One box arrived on 30th April, 9 out of !0 further boxes arrived next day (Yodel) all squashed, damaged and taped up.
Plants unsurprisingly irreversibly damaged and some missing. Need a refund.
Sent 7 x "contact us" forms but no response in 14 days. What do I do???
They have no phone number and only this contact us form to fill in...and its not as though they will have to pay out as they can reclaim it from Yodel...have sent loads of pics but NO RESPONSE
User's recommendation: Avoid at all costs...literally
Belfast, Northern Ireland
Didn't supply products
Avoid. Failed to deliver order.
Won't respond to emails. No phone to call. Dreadful company.
Christopher Bonnett is the sole Director.
Really bad. No interest in customer service.
Slough, Slough
Poor quality of tree senr
I have ordered a mature Magnolia Genie for the price of just over £79. This was on offer.
Tree arrived in a tall carboard box with the bottom part of the box soaking wet and broken. Upon inspection of the tree the provisional pot was broken and there was surprisingly not much of a soil given the the size of the tree (over 5 feet). The tree had some leave buds but all were brown and shrivelled including the branches. I have taken photos and contacted garden express upon arrival of the tree.
Was told to give it somw time and pot it up which I have done. It has now been a month. The tree remains in the same condition except for minimal leafing out at 1 of the branches and only in the lower portion of the branch. I have checked for aigns of life on the other branches but there isn't any.
All the dark brown branches are dry and snapped off. Yet again I have contacted garden express and was told not to worry and to give it more time as it has signs of life. The tree was bought mature for a reaaon as it was meant to have an instant impact which is not the case. It is just a stick now with only 1/2 of one branch with leaves.
I will never buy anything form gardening express after this experience. Paying almost £87 with postage for a tree that is an eyesore is not something that I would ever expect. Especially since there is suppose to be a 5 year guarantee.
I am continuing to insist on a refund yet I am sure that it will most likely go ignored. Oh and as for the shipping - it takes very long from ordering and no updates in between!!!
User's recommendation: Stay away from the company
Abysmal customer service
I ordered a rose bush 4.7.25, £21.??? c Apart from initial order confirmation & 6 emails, no contact , I spoke to my bank and cancelled order with said company, still no response, 2 weeks later, my order arrived.
No customer service whatsoever. 
do not use if you need contact.
Goole, East Riding Of Yorkshire
No Customer Care
I place an order for a selection of plants, a small bag of compost and ten bags of decorative bark on 1st of May.
On the 19th of May, way outside their claimed delivery timescale, I received a partial delivery of the compost an 1 bag of bark.
I complained via their web page form and received an email stating that the rest of the order was ready to ship. I emailed back asking them to be sure the remainder of the bags of bark were included as I suspected a clerical error or picking error.
I received no response from my email, not even a recognition of the potential issue.
Since then, I have emailed and contacted via the web page multiple times with absolutely no response.
They still owe me 9 bags of Bark or approx. £90.
As they have no physical presence and are web only I am not sure what else I can do.
User's recommendation: Don't use them, or keep your fingers crossed
Shoreham-By-Sea, West Sussex
Waited a month for order, Money taken out of account but no human response to emails
A real person should reply to my emails instead of a robotic script over and over again meaning nothing. How much effort is it for a real person to reply to your email.
User's recommendation: Unpleasant experience if you expect good quick service. Very frustrating
Cranmore, England
Worst online company I have ordered from!
Order plants almost 4 weeks ago. Sent 2 out of 5 plants almost 15 days after the order.
No response from email contact forms, there is no number to respond.
Im left guessing if my plants will ever turn up or even how to get a refund.
Worst company I have ever ordered anything from online. Never again!!!
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified ReviewerNon delivery
Not received order no 70076****
Ordered 26th May
Money taken out of my account
Please advise delivery or return of payment
Brighton, Brighton And Hove
Not received my laurels ordered 30th may
Please reimburse my money for 10 laurels 76.00 asap thank u mr r bishop JD 000223****472932 never deliver !
User's recommendation: Don’t buy websites don’t send !
Twyford, Wokingham
Not trees just bits of stick .no responce.use another company
provide feed back .be honest.advertise what your selling not pictures that dont resemble the item condition
User's recommendation: do not use
Gairloch, Highland
Very slow delivery
The delivery estimate is false advertising. They have always been ridiculously slow on delivery - sometimes 2 months.
They used to have a customer service number but clearly cutting costs to grab more money - so no number. They dont answer emails.
They just take your money. Im not buying from them again.
User's recommendation: Don’t bother.
Tallington, Lincolnshire
Disgusting company … do not keep to their promise and no communication as to where our well overdue plants and soil are
We ordered plants and soil on 13 may with hope to have everything g in place by the end of may bank holiday. As to date, 1 June, our status is showing pending tracking with no answer to our enquiries as to where and when we would expect our goods and now we want a full refund.
Dont know how they are allowed to operate.
No telephone number to speak to any customer er service. They take your money and keep your goods.
User's recommendation: Do not go near them. Keep your money in your pockets. They are robbers and I am sure “a scam”
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified ReviewerResolved: I need to close my account with gardening express...
Company fixed the issue and I have been provided with apology. Through my bank
I need to close my account with gardening express . I am extremely concerned and frustrated that you are not available on the phone and you are untrustworthy I will never purchase anything from your company again.
You make life very difficult and complicated and the lack of communication is appallingly non existent. I am disgusted.
Holmrook, Cumbria
Very late delivery
We ordered on the 2nd May, and we have still received no confirmation of dispatch, we are so disappointed at the timing of the delivery. We look forward to your bespoke and personal response to this communication.
Your Order #70070****
Regards Tony
User's recommendation: Be aware of the delivery , it is not express
This review is written by an individual who has purchased the reviewed product/service and/or confirms being a paying customer of this company. Check our FAQ
Verified Buyer |This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer |
Quezon City, National Capital Region
Inability to contact anyone regarding an order
A diseased plant was delivered to my client. This was not acceptable to me as a garden designer.
I found it almost impossible to find a way through to ask for a refund. I sent three notifications to two email addresses and filled one online form with no reply from anyone. Their terms state that the product must be returned before a refund can be offered. Yet, because of the size of the plant, most couriers were unable to accept it.
The cost of a personal delivery would exceed the cost of the plant. A diseased plant should not be shipped around the country.
- No contact between customers and sales at all
Preferred solution: Full refund
User's recommendation: Do not order from this company
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