Gardening Express
Gardening Express Overview
The generated data is based on reviews and questionnaires provided by PissedConsumer.com users.
Gardening Express has a 1.4 star rating from 38 reviews with 89% unfavorable feedback; consumers report dead plants, slow delivery, poor customer service and many request refunds. Many say they will not buy again and coverage of guarantees often fails.
Key Takeaways for Future Customers
- Check Gardening Express reviews before ordering and expect slow delivery.
- Document condition on arrival and push for a refund if plants arrive dead.
- Prepare for limited phone support and email-based customer service.
Negative Feedback / Risk Areas
- Repeated customer complaints about dead or damaged plants and missing items.
- Poor communication, long response times and automated contact forms only.
- Refunds often delayed or not issued promptly.
Positive Feedback
A few reviewers noted occasional acceptable deliveries and cheaper plant prices when orders arrive in good condition.
The generated data is based on reviews and questionnaires provided by PissedConsumer.com users.
Gardening Express has a 1.4 star rating from 38 reviews with 89% unfavorable feedback; consumers report dead plants, slow delivery, poor customer service and many request refunds. Many say they will not buy again and coverage of guarantees often fails.
Key Takeaways for Future Customers
- Check Gardening Express reviews before ordering and expect slow delivery.
- Document condition on arrival and push for a refund if plants arrive dead.
- Prepare for limited phone support and email-based customer service.
Negative Feedback / Risk Areas
- Repeated customer complaints about dead or damaged plants and missing items.
- Poor communication, long response times and automated contact forms only.
- Refunds often delayed or not issued promptly.
Positive Feedback
A few reviewers noted occasional acceptable deliveries and cheaper plant prices when orders arrive in good condition.
Media from reviews
Los Angeles, California
Can't be trusted I m being hacked by them temu now
.Temu is hacking my phone as I write temu use your information to *** peeople not be trusted and the reason is because ii refuse to shop with tbis store and temu listen to all m
User's recommendation: Do inot shop or bury from this business stay clean
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer |
Rhyl, Denbighshire
ORDER
2 orders placed and only compost has been delivered.
Not at all impressed with the lack of order, I paid and ordered in good faith from you.
User's recommendation: THINK TWICE ABOUT ORDERING - OVER 2 WEEKS & ONLY COMPOST RECEIVED.
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer |
Rhyl, Denbighshire
NON DELIVERY OF MGOODS
Received compost, would be nice to have the plants I ordered so I can get gardening properly.Delivery abysmal
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer |
Lambeth, Lambeth
Scammers
- Delivery was very slow and plants arrived 5cm-10cm tall instead of 40cmx60cm.
- Support used an AI bot only, with no phone number or real person.
Very slow delivery to start, followed by a delivery of plants that were 5 cm-10 cm tall where they should have been 40 cm x 60 cm. Contact customer support and you have to talk to an AI bot, no phone number, no person, just generic replies.
When I finally got an email from the company 9 days later, they asked for what I had already sent as evidence. They leave it days to respond with 'can we have the same' and we go around in circles.
Finally, I'm offered a £1 voucher, such a joke. AVOID THESE SCAMMERS.
- Scammers
Preferred solution: Full refund
User's recommendation: Avoid the Scammers
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer |
Birmingham, England
*** poor customer service
- Damaged pack of 10 seed potatoes; only 8 in the bag.
- Shortage wasn't noticed until planting; falls outside the 14-day guarantee.
- AI bot refused contact.
Had a pack of 10 seed potatoes that had been damaged and taped up. Only 8 in the bag, obviously not counted back after the damage.
The shortage wasn't obvious until it came to planting, which was then outside their 14-day no-quibble guarantee. Like planting stuff immediately is always an option.
The AI bot couldn't handle it and refused to let me speak to a person. One of the worst AI experiences ever; customer service discarded with haste.
- Fast service
- Awful customer service
Preferred solution: Apology
User's recommendation: Open and check immediately and don't bother trying to talk to them!
Rhyl, Denbighshire
WHERE ARE MY ORDERS? ONLY RECEIVED COMPOST - NOT HAPPY
Orders placed 11 May £49.97 & £66.94, only 2 x 2 bags compost received. Where is the rest of my orders?
User's recommendation: BAD CUSTOMER SERVICE
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer |
West Calder, West Lothian
Scam!
- Ordered many plants but got about 1/6 of the items.
- The most expensive plants were missing.
- No reply after sending damage photos.
Scam! I ordered many plants and received maybe 1/6 of what I ordered.
The most expensive plants were missing.
What arrived was almost all damaged or dead. There was no communication after sending pictures of the damaged plants and asking for where the rest of my order was.
- Non
- Not received most plants
- Dead plants
Preferred solution: Price reduction
User's recommendation: Avoid!
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer |
West Calder, West Lothian
Scam!
- Ordered many plants but got only about 1/6, with the most expensive missing and items damaged or dead; no response after photos.
Ordered many plants and received maybe 1/6 of what I ordered, the most expensive plants were missing. What arrived was almost all damaged or dead. No communication after sending pictures of the damaged plants and asking for where the rest of my order was.
- Non
- Rest almost all damaged or dead
- Send only 20 percent of my order
Preferred solution: Price reduction
User's recommendation: Avoid!
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer |
Royal Tunbridge Wells, Kent
No contact
- Delivery promised in 3–5 days, but delays.
- No replies after 10 days or via online form.
- Two weeks in, deadlines missed and no phone contact.
I placed an order for this company in January, presumably one of the quietest times of the year.
They promise delivery in 3 to 5 days except at exceptionally busy periods.
January? Right.
So after 10 days, I contact them via email.
No reply.
A few days later, I contact them again via their online contact form marketing it urgent.
Still no response.
Its now two weeks on, deadlines have been missed with clients, Im wasting a lot of time, losing money and they have no phone number because they claim this is what clients want. NO, IT IS NOT!
(FYI, their net profit was nearly £1 million last year)
Vote with your feet
walk away
Find another company that cares about its customers
Preferred solution: Response. Explanation. Refund. Apology
User's recommendation: AVOID
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified ReviewerDreadful quality and Customer Service
- Ordered an Acer tree without reviews.
- Phone contact failed; emails ignored.
- Tree quality dreadful; dry compost and leaves died within 4 days.
We ordered an Acer tree but mistakenly did not check here or TP for reviews
I echo many other customers experience and opinion of this company
Impossible to contact by phone and they just ignore emails toineedhelp@***.co.uk or to the CEO chris@***.co.uk
I have sent 2 request via their online contact process to zero response
The quality of the tree supplied was dreadful. The compost was bone dry and any idea of green leaves died with 4 days
- Plenty
Preferred solution: Full refund
User's recommendation: Avoid this company at all costs
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified ReviewerDead or dying plants, no response to communication. AVOID
- Arrived after a long wait; many plants were dead or damaged.
- They charge to return plants, refunds are not available, and they do not respond.
Had to wait ages for the plants, then when they arrived, they were in such a state, many just dead or dying, or had been severely cut. Absolutely a joke company.
They are not responding to my communications, and they make customers pay to send plants back, but there are reviews of no refunds, so I have no choice but to keep *** plants that will likely just die.
Don't waste money. Avoid.
- High costs
- Dead plants
- Poor customer service
Preferred solution: Full refund
User's recommendation: AVOID at all costs
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified ReviewerCustomer services ignoring my emails after receiving dead and dying plants
- I'm 75 and feel scammed by the company.
- Ten lavender plants arrived dead or dying; photos were sent and no reply about £46,89 refund.
I'm 75 years old and I have never ever dealt with such an awful company! I really feel I've been scammed.
I ordered 10 lavender plants and they all arrived dead or dying, stacked on top of one another. I emailed the company with attached photos and got an email saying they needed photos of the labels on the pots which there weren't any. I replied explaining this and sending more photos of the bare pots. That was the last I've heard from them.
I've emailed time and time again asking for a response and it is like talking to a brick wall. Don't think there's any chance of receiving a refund of £46,89.
User's recommendation: AVOID THIS COMPANY!!
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified ReviewerDead plants! No customer service! No refund!
- I received dead, unhealthy plants.
- They asked for dead plant passports and I sent them.
- Seven days passed with no reply.
Gardening Express sent me dead, unhealthy plants, and after my initial complaint was answered with a further request to show them all of the dead plant passports, I quickly sent back the information requested. After seven days, I still haven't heard back from them despite me emailing them again.
A complete waste of money; a disgusting, unethical company. Please don’t purchase from them.
- Rip off
Preferred solution: Full refund
User's recommendation: Don’t buy from Gardening Express. They have treated me appallingly. Please read the real reviews left by unhappy customers like me
Landscaping and Gardening Expert Talks
Lawn Care During Drought: How to Grow Lawns with Less Water?
How to care for your lawn in a drought? John Perry, a lawn expert, shares tips on effective lawn care with new water restrictions and explains how to preserve a green yard.
John Perry is President, CEO, and Founder of Greene County Fertilizer Company, Inc. and the author of the Lawncology educational series.
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified ReviewerDo not respond to complaints
- Order arrived with damaged packaging.
- Two grafted plants split; grafting was incorrect.
- I emailed for replacements with photos; no reply.
My order arrived on two occasions with damaged packaging. I unpacked immediately and found some of the plants damaged.
In particular, 2 plants had been grafted but had split. I have emailed 4 times, including photos, and asked for replacements, but received no response.
I took the plants to a reputable garden center and was told they had been incorrectly grafted. I want 2 replacements sent, but the company is ignoring me.
User's recommendation: think before you order online if the company does not have a contact no.
Long delivery and dying tree delivered
- Delivery took a month and I was ignored when I asked.
- Tree arrived diseased with eaten leaves; they want more photos and won't rectify.
Diseased tree eventually delivered
Ordered a peach tree. Delivery took a month and I was ignored when I messaged Gardening Express to ask about my delivery.
When my tree arrived it had eaten leaves and was diseased.
I have complained but they want more photos and don't want to rectify the problem.
Buyer beware. Don't expect a good customer experience.
User's recommendation: Don't buy
Peterborough, Peterborough
Customer service will not reply.
- Box arrived bent and ripped with branches snapped.
- The plants look ill and have worsened; I emailed Gardening Express 3 times with photos, no reply.
On receiving the plants the box was bent and ripped. After opening the box several branches were completely snapped off.
The plants looked very ill also. I still planted them in hope I could revive them with care. As time has gone by them are just getting worse. Ive been to the garden centre for advice too.
Ive uploaded pictures and sent them to Gardening Express 3 times. They have not acknowledged me on any occasion.
User's recommendation: Be aware. Any problems you cannot contact them.
Companies Similar to Gardening Express
Sarah Raven
“Absolutely nothing has happened as it is impossible to contact this company. I have three outstanding...“
Thompson and Morgan
“My plant were dead on arrivel Please send another batch thank you on Package 20001 Mrs Pamela Taylor...“
Summerstone Nursery
“TWO SEASONS AGO I ORDERED 100+ RED RUGOSA ROSE HEDGES- THEY LOOKED LIKE THE PLANT IN THE CATALOG BUT...“
easyplant
“Easy Plant says my large plant arrived after a couple of months waiting! It never arrived! Where is my...“
Thank You for Your Reply! We are processing your message.
Your comment is successfully posted.