Gardening Express Reviews

Do not use. Experienced over several orders - plants arrive much later than advised, often damaged, dead or, in one case, simply represented by an empty pot.

Customer service is appalling, very slow, and refuses to accept fault without detailed specific photos - given the massive delays in responding, it is impossible to take these specific photos of plants that died several weeks earlier. Overall, extremely poor quality products, massive delays, and terrible customer service.

I purchased 5 plants - 2 expensive acers. They were not as described.

Acer palmatum 'Sango Kaku' - Coral Bark Maple - Large circa 140-170 cm specimen - mentions the flaming coral red bark - mine was beige. Acer Japanese Maple Tree - Skeeter's Broom - Large 100-140 cm tall - was half dead. The customer support states you cannot load more than 1 photo and I am still waiting for a response.

One box was missing and again I have to wait 3 days to hear back from customer support. I used to buy a lot of plants here, but I shall not be using them anymore.

My plants turned up, but they were shockingly nothing like the picture advertised. When I tried to contact customer support, I chatted to a bot.

No phone number. No human being.

Truly awful company! Avoid.

When the order arrived, I couldn't believe how shockingly bad it was. Four plants went straight to the bin, and I'm going to have to try and see if I can salvage something from my order.

The plants I ordered from them were in a really poor condition. Half were already dead on arrive and the rest despite being planted within two hours of arriving, now appear to be dying. I will never use this company again and would advise other gardeners to give them a wide berth.

The wrong rudbeckia were delivered. This is the second 'wrong' delivery I've had from GE.

However what is really annoying is that after speaking to the Chatbot and getting nowhere I was given an email address as my point of contact (which is terrible customer service in my view) to which, after at least 2 weeks, there has been no reply at all. I will never use the company again and will tell all my friends and family of the abysmal service provided.

Received 2 Rudbeckias that were dead!,no chance of reviving them,understand that weather has been hot but should not have.sent plants in this condition

They have not responded other than an automated email.

Still no plants courier claim to have tried delivery three time s .untrue as we were here each time . Also claimed to have left a card again untrue.

This has never happened before so I wonder if they have changed the courier.

If so I will not be ordering from then again

I have asked for a refund but so far no response - very disappointing and not very professional

Gardening Express are a disgrace

it is impossible to make contact except by AI chat.

I tried but no reply - chat said up to 3 days.

any email they send is a "no reply"

I am a Garden Designer M.S.G.L.D. and need good contact

This company is a disgrace and would advise people to look elsewhere for their plants to avoid the inevitable stress of dealing with this dreadful comapny

Terrible service. No point offering cheap plants if they don't arrive or not within a sensible timescale.

Im chasing them about my orders and if they can't deliver I want my£53.88 refunded asap. Not pennies and I cant afford to lose itDon't order from this company

Order 70125****

Your describe agapathus still in bloom now but delivered plants over and in seed please replace.

I ordered Black-eyed *** which was £5.99. When it came it was in a small pot dry as a bone.

On looking at my order it should have been in a ltr pot.. It was very sad looking.

Any how I potted it on on arrival and I am sorry to say it has not improved. I did take photo's if you would like to see them let me know.*** ******.

Just waited over 3 weeks for an order to be delivered. When it finally arrived the plants were poor quality.

Will never order anything else from the company...

and it's virtually impossible to contact them. Be warned!!

I ordered plants and 2 bags of compost plus one bag of wood chippings.

The only delivery i had was wood chippings and one bag of acidic compost.

The chatbot system for complaints is useless, have used it twice to no effect.

In effect they are stealing money by not providing goods ordered and paid for in advance.

What arrived was not what I ordered, completely different. Also some of the plants were in a bad state. Communication is very poor.