Gardening Express
Gardening Express Overview
The generated data is based on reviews and questionnaires provided by PissedConsumer.com users.
Gardening Express has a 1.4 star rating from 39 reviews and customers are mostly dissatisfied, citing poor customer service and frequent refund requests.
Key Takeaways for Future Customers
- Expect slow or partial delivery and variable plant quality based on Gardening Express reviews.
- Customer complaints frequently mention poor communication and limited contact options.
- Document orders and photos immediately if you need a refund or dispute.
Negative Feedback / Risk Areas
- Repeated reports of dead or damaged plants on arrival.
- No phone support; long delays and ignored emails.
- Partial or missing orders and difficult refund process.
Positive Feedback
Some reviewers note occasional cheaper plants and past satisfactory orders, but positive comments are rare.
The generated data is based on reviews and questionnaires provided by PissedConsumer.com users.
Gardening Express has a 1.4 star rating from 39 reviews and customers are mostly dissatisfied, citing poor customer service and frequent refund requests.
Key Takeaways for Future Customers
- Expect slow or partial delivery and variable plant quality based on Gardening Express reviews.
- Customer complaints frequently mention poor communication and limited contact options.
- Document orders and photos immediately if you need a refund or dispute.
Negative Feedback / Risk Areas
- Repeated reports of dead or damaged plants on arrival.
- No phone support; long delays and ignored emails.
- Partial or missing orders and difficult refund process.
Positive Feedback
Some reviewers note occasional cheaper plants and past satisfactory orders, but positive comments are rare.
Media from reviews
Loughborough, Leicestershire
Poor quality plants
Just waited over 3 weeks for an order to be delivered. When it finally arrived the plants were poor quality.
Will never order anything else from the company...
and it's virtually impossible to contact them. Be warned!!
User's recommendation: Do not buy from this company
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer |
Coventry, Coventry
My order arrived 3 weeks after I placed the order.
When the order arrived, I couldn't believe how shockingly bad it was. Four plants went straight to the bin, and I'm going to have to try and see if I can salvage something from my order.
- Really poor quality
Preferred solution: Apology
User's recommendation: Don't do it!!!
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer |
Cambridge, Cambridgeshire
Disappointment
I ordered Black-eyed *** which was £5.99. When it came it was in a small pot dry as a bone.
On looking at my order it should have been in a ltr pot.. It was very sad looking.
Any how I potted it on on arrival and I am sorry to say it has not improved. I did take photo's if you would like to see them let me know.*** ******.
Camden, Camden
Complete lack of customer service.
I ordered plants and 2 bags of compost plus one bag of wood chippings.
The only delivery i had was wood chippings and one bag of acidic compost.
The chatbot system for complaints is useless, have used it twice to no effect.
In effect they are stealing money by not providing goods ordered and paid for in advance.
User's recommendation: Think twice before you order.
London, England
Complaint
What arrived was not what I ordered, completely different. Also some of the plants were in a bad state. Communication is very poor.
User's recommendation: Don't buy from Gardening Express
Hackney, Hackney
***
TWO *** received yesterday.Do you have available or able to arrange delivery one single ***?
We have had an accident with one of the two plants received yesterday.and wish to replace it.
Awaiting your kind response asap.
My email address is ***.
My telephone number is ***.
Regards
***
User's recommendation: s
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer |
Rhyl, Denbighshire
ORDER
2 orders placed and only compost has been delivered.
Not at all impressed with the lack of order, I paid and ordered in good faith from you.
User's recommendation: THINK TWICE ABOUT ORDERING - OVER 2 WEEKS & ONLY COMPOST RECEIVED.
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer |
Rhyl, Denbighshire
NON DELIVERY OF MGOODS
Received compost, would be nice to have the plants I ordered so I can get gardening properly.Delivery abysmal
Edinburgh, Edinburgh
Not received my rose trees yet
i ordered a rose tree last week the money has been taken from my bankbut not received the plants not arrived ! theres no contact telephone number which is worrying my order number is ***
27 pounds have been taken from my account .
i have now read very negative review re Gardening express iam very stressed
not sure not
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer |
Lambeth, Lambeth
Scammers
- - Delivery was very slow and plants arrived 5cm-10cm tall instead of 40cmx60cm.
- - Support used an AI bot only, with no phone number or real person.
Very slow delivery to start, followed by a delivery of plants that were 5 cm-10 cm tall where they should have been 40 cm x 60 cm. Contact customer support and you have to talk to an AI bot, no phone number, no person, just generic replies.
When I finally got an email from the company 9 days later, they asked for what I had already sent as evidence. They leave it days to respond with 'can we have the same' and we go around in circles.
Finally, I'm offered a £1 voucher, such a joke. AVOID THESE SCAMMERS.
- Scammers
Preferred solution: Full refund
User's recommendation: Avoid the Scammers
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer |
Birmingham, England
*** poor customer service
- - Damaged pack of 10 seed potatoes; only 8 in the bag.
- - Shortage wasn't noticed until planting; falls outside the 14-day guarantee.
- - AI bot refused contact.
Had a pack of 10 seed potatoes that had been damaged and taped up. Only 8 in the bag, obviously not counted back after the damage.
The shortage wasn't obvious until it came to planting, which was then outside their 14-day no-quibble guarantee. Like planting stuff immediately is always an option.
The AI bot couldn't handle it and refused to let me speak to a person. One of the worst AI experiences ever; customer service discarded with haste.
- Fast service
- Awful customer service
Preferred solution: Apology
User's recommendation: Open and check immediately and don't bother trying to talk to them!
Los Angeles, California
Can't be trusted I m being hacked by them temu now
.Temu is hacking my phone as I write temu use your information to *** peeople not be trusted and the reason is because ii refuse to shop with tbis store and temu listen to all m
User's recommendation: Do inot shop or bury from this business stay clean
Rhyl, Denbighshire
WHERE ARE MY ORDERS? ONLY RECEIVED COMPOST - NOT HAPPY
Orders placed 11 May £49.97 & £66.94, only 2 x 2 bags compost received. Where is the rest of my orders?
User's recommendation: BAD CUSTOMER SERVICE
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This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer |
West Calder, West Lothian
Scam!
- - Ordered many plants but got about 1/6 of the items.
- - The most expensive plants were missing.
- - No reply after sending damage photos.
Scam! I ordered many plants and received maybe 1/6 of what I ordered.
The most expensive plants were missing.
What arrived was almost all damaged or dead. There was no communication after sending pictures of the damaged plants and asking for where the rest of my order was.
- Non
- Not received most plants
- Dead plants
Preferred solution: Price reduction
User's recommendation: Avoid!
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer |
West Calder, West Lothian
Scam!
- - Ordered many plants but got only about 1/6, with the most expensive missing and items damaged or dead; no response after photos.
Ordered many plants and received maybe 1/6 of what I ordered, the most expensive plants were missing. What arrived was almost all damaged or dead. No communication after sending pictures of the damaged plants and asking for where the rest of my order was.
- Non
- Send only 20 percent of my order
- Rest almost all damaged or dead
Preferred solution: Price reduction
User's recommendation: Avoid!
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer |
Royal Tunbridge Wells, Kent
No contact
- - Delivery promised in 3–5 days, but delays.
- - No replies after 10 days or via online form.
- - Two weeks in, deadlines missed and no phone contact.
I placed an order for this company in January, presumably one of the quietest times of the year.
They promise delivery in 3 to 5 days except at exceptionally busy periods.
January? Right.
So after 10 days, I contact them via email.
No reply.
A few days later, I contact them again via their online contact form marketing it urgent.
Still no response.
Its now two weeks on, deadlines have been missed with clients, Im wasting a lot of time, losing money and they have no phone number because they claim this is what clients want. NO, IT IS NOT!
(FYI, their net profit was nearly £1 million last year)
Vote with your feet
walk away
Find another company that cares about its customers
Preferred solution: Response. Explanation. Refund. Apology
User's recommendation: AVOID
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