Gardening Express

I placed an order for this company in January, presumably one of the quietest times of the year.

They promise delivery in 3 to 5 days except at exceptionally busy periods.

January? Right.

So after 10 days, I contact them via email.

No reply.

A few days later, I contact them again via their online contact form marketing it urgent.

Still no response.

Its now two weeks on, deadlines have been missed with clients, Im wasting a lot of time, losing money and they have no phone number because they claim this is what clients want. NO, IT IS NOT!

(FYI, their net profit was nearly £1 million last year)

Vote with your feet

walk away

Find another company that cares about its customers

I'm 75 years old and I have never ever dealt with such an awful company! I really feel I've been scammed.

I ordered 10 lavender plants and they all arrived dead or dying, stacked on top of one another. I emailed the company with attached photos and got an email saying they needed photos of the labels on the pots which there weren't any. I replied explaining this and sending more photos of the bare pots. That was the last I've heard from them.

I've emailed time and time again asking for a response and it is like talking to a brick wall. Don't think there's any chance of receiving a refund of £46,89.

This is the 'live chat' (nb - it's not live chat, it says 'we'll get back to you' and then don't) message that I sent them on Friday after trying to contact them 4 times by email. Obviously, still no response from them.

Disgusting company. My order was placed more than 2 months ago!

Online chat message to Gardening Express :

Order number 70075****

You're not even available in the middle of the day on live chat???

I've sent 4 emails through your contact us form in the last 2 months. I had 1 reply to the first email and nothing since. Order still not arrived.

Easiest just to copy and paste my last message here:

This is my fifth message. I understand you're an online-only company, but you have had my money since 21.05. That is now nearly 2 months ago. I should be able to phone you, as out of all my messages, I have only received one response.

That was on 27.06 which in itself was over 1 month after my order. All that message said was 'I can see it's been dispatched so it should reach you soon'. I still don't have it. The fact that I have no one to speak to about sorting this out is ridiculous.

It wouldn't be so bad if I was getting proactive responses to my messages. All this in my personal time as I'm extremely busy with my own work. I know it's only £12.95, but it's the principle. Yodel has clearly lost this parcel.

Please look at the tracking link. I want those 2 bags of compost ASAP please.

I Purchased 9 Lavender plants on 23rd August and these were delivered on 2nd September, On unpacking on 3rd September a lot of the plants were half dead, they had been packed so tightly with sticky tape that the pots were distorted and no moisture was getting to the plants the pots were distorted and I tried to form a round again and had to push the compost back in to the pots. My friend took a photograph a week later as I tried to revive them but to no avail I think that 4 of the Blue star will not survive and one of the Anouk also the white ones are very flimsy and one had the main shoot broken I have propped this up do not think that will survive either.

I am very disappointed in this delivery.

I believe that the problem lies atBeware when buying nu8merous plants the packaging stage. Yours sincerely Ann C Johnson

avoid avoid - do not buy! at your risk!

posting my review about a rose tree and several rose bushes I was conned into buying from gardening express - this review is a warning to potential customers about christopher bonnett's dodgy company!

I'm appalled at how this company treats their customers, especially Morgan.

I bought rose bushes and this tree being one as I wanted to start a new garden project. This tree was meant to be the centerpiece. It didn't grow. I spent over £170 on plants with my orders and after a while noticing it was dead alongside two other rose bushes I had bought, I contacted GE on 21.05.2025. It is now 16th June. First they got it wrong that it wasn't covered by the guarantee, it is. Then they said sorry they got confused. Then asked for proof. All the while blaming a faulty internal customer service management platform that moves your communications to the last of the queue if you chase up your previous email.

Of course if you are being ignored by a company and incompetence of the staff is adding to the problem you will chase them, so they've created the perfect excuse to steal your money and give you defective plants.

They even had the cheek to ask me to write a letter by hand and post it should I wish to complain. It's 2025 and they think I will write an essay, walk to the post office, pay for a stamp and post the letter - as if you're worth any effort at all, the stamp price and my time!

This now seems like a scam. My aim is to now raise awareness of this disaster of a company and warn other customers about their dodgy practices. Their director christopher bonnett must be made aware of how his company is taking a nosedive otherwise it must be that he is complicit and it's his business model - take customers' money, provide defective dead products and then create a broken customer service platform with clowns as staff to steal and cause so much frustration that they go away fed up.

I'm no such customer. I won't be taken for a ride.