Gardening Express Reviews
Gardening Express Overview
The generated data is based on reviews and questionnaires provided by PissedConsumer.com users.
Gardening Express has a 1.3 star rating from 42 customer reviews with mostly dissatisfied customers and an unfavorable rating share of 89%.
Key Takeaways for Future Customers
- Read Gardening Express reviews first; many report delivery delays and damaged or missing plants.
- Expect difficulty contacting customer service and delays or requests for extensive photo evidence when seeking a refund.
- If order value is significant, consider alternative suppliers or payment protection.
Negative Feedback / Risk Areas
- Frequent customer complaints about dead or dying plants on arrival and poor packing.
- Non delivery or partial delivery of orders and slow turnaround times.
- Poor customer service: automated chat only, no phone contact, slow or no refunds.
Positive Feedback
Some reviewers note cheaper plant prices and occasional satisfactory past orders, but praise is rare.
The generated data is based on reviews and questionnaires provided by PissedConsumer.com users.
Gardening Express has a 1.3 star rating from 42 customer reviews with mostly dissatisfied customers and an unfavorable rating share of 89%.
Key Takeaways for Future Customers
- Read Gardening Express reviews first; many report delivery delays and damaged or missing plants.
- Expect difficulty contacting customer service and delays or requests for extensive photo evidence when seeking a refund.
- If order value is significant, consider alternative suppliers or payment protection.
Negative Feedback / Risk Areas
- Frequent customer complaints about dead or dying plants on arrival and poor packing.
- Non delivery or partial delivery of orders and slow turnaround times.
- Poor customer service: automated chat only, no phone contact, slow or no refunds.
Positive Feedback
Some reviewers note cheaper plant prices and occasional satisfactory past orders, but praise is rare.
Media from reviews
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer |
Devizes, Wiltshire
Wrong plants delivered
- - The wrong rudbeckia was delivered again, GE's second error.
- - The chatbot was unhelpful; no reply after two weeks; I won't use GE again.
The wrong rudbeckia were delivered. This is the second 'wrong' delivery I've had from GE.
However what is really annoying is that after speaking to the Chatbot and getting nowhere I was given an email address as my point of contact (which is terrible customer service in my view) to which, after at least 2 weeks, there has been no reply at all. I will never use the company again and will tell all my friends and family of the abysmal service provided.
- There are no pros in my view
- Terrible customer service
Preferred solution: Apology
User's recommendation: Under no circumstance order from this website
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer |
Coventry, Coventry
My order arrived 3 weeks after I placed the order.
When the order arrived, I couldn't believe how shockingly bad it was. Four plants went straight to the bin, and I'm going to have to try and see if I can salvage something from my order.
- Really poor quality
Preferred solution: Apology
User's recommendation: Don't do it!!!
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer |
London, England
In delivery of plants
- - Automated reply with no direct follow-up.
- - Delivery attempts claimed, but we were home; card left claim untrue; awaiting refund response.
They have not responded other than an automated email.
Still no plants courier claim to have tried delivery three time s .untrue as we were here each time . Also claimed to have left a card again untrue.
This has never happened before so I wonder if they have changed the courier.
If so I will not be ordering from then again
I have asked for a refund but so far no response - very disappointing and not very professional
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer |
Gosport, Hampshire
Resolved: Gardening Express are a disgrace.
The plants I ordered from them were in a really poor condition. Half were already dead on arrive and the rest despite being planted within two hours of arriving, now appear to be dying. I will never use this company again and would advise other gardeners to give them a wide berth.
User's recommendation: Dont go near them
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer |
Matlock, Derbyshire
Cannot contact a human being
Gardening Express are a disgrace
it is impossible to make contact except by AI chat.
I tried but no reply - chat said up to 3 days.
any email they send is a "no reply"
I am a Garden Designer M.S.G.L.D. and need good contact
This company is a disgrace and would advise people to look elsewhere for their plants to avoid the inevitable stress of dealing with this dreadful comapny
User's recommendation: Buyer beware you count for nothing in this company's eyes
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer |
West Bromwich, Sandwell
Two orders 29th and 30th June - 20 days overall and no plants received as yet
Terrible service. No point offering cheap plants if they don't arrive or not within a sensible timescale.
Im chasing them about my orders and if they can't deliver I want my£53.88 refunded asap. Not pennies and I cant afford to lose itDon't order from this company
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer |
Blandford Forum, Dorset
Poor quality plants
- - Purchased 5 plants, including 2 expensive acers; not as described.
- - Sango Kaku beige bark; Skeeters Broom 100-140cm arrived half dead; missing box.
I purchased 5 plants - 2 expensive acers. They were not as described.
Acer palmatum 'Sango Kaku' - Coral Bark Maple - Large circa 140-170 cm specimen - mentions the flaming coral red bark - mine was beige. Acer Japanese Maple Tree - Skeeter's Broom - Large 100-140 cm tall - was half dead. The customer support states you cannot load more than 1 photo and I am still waiting for a response.
One box was missing and again I have to wait 3 days to hear back from customer support. I used to buy a lot of plants here, but I shall not be using them anymore.
- Sometimes you can get a rare plant
- Customer services are online and hard to contact
- Unhealthy plants are sent
- Cant speak to anyone direct
Preferred solution: Full refund
User's recommendation: Don't Bother - go buy at a nursery or garden centre
Bristol, Bristol
Order 70125**** Your describe agapathus...
Order 70125****
Your describe agapathus still in bloom now but delivered plants over and in seed please replace.
User's recommendation: Check status of plants delivered
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer |
Cambridge, Cambridgeshire
Disappointment
I ordered Black-eyed *** which was £5.99. When it came it was in a small pot dry as a bone.
On looking at my order it should have been in a ltr pot.. It was very sad looking.
Any how I potted it on on arrival and I am sorry to say it has not improved. I did take photo's if you would like to see them let me know.*** ******.
Loughborough, Leicestershire
Poor quality plants
Just waited over 3 weeks for an order to be delivered. When it finally arrived the plants were poor quality.
Will never order anything else from the company...
and it's virtually impossible to contact them. Be warned!!
User's recommendation: Do not buy from this company
Camden, Camden
Complete lack of customer service.
I ordered plants and 2 bags of compost plus one bag of wood chippings.
The only delivery i had was wood chippings and one bag of acidic compost.
The chatbot system for complaints is useless, have used it twice to no effect.
In effect they are stealing money by not providing goods ordered and paid for in advance.
User's recommendation: Think twice before you order.
London, England
Complaint
What arrived was not what I ordered, completely different. Also some of the plants were in a bad state. Communication is very poor.
User's recommendation: Don't buy from Gardening Express
Hackney, Hackney
***
TWO *** received yesterday.Do you have available or able to arrange delivery one single ***?
We have had an accident with one of the two plants received yesterday.and wish to replace it.
Awaiting your kind response asap.
My email address is ***.
My telephone number is ***.
Regards
***
User's recommendation: s
Landscaping and Gardening Expert Talks
Lawn Care During Drought: How to Grow Lawns with Less Water?
How to care for your lawn in a drought? John Perry, a lawn expert, shares tips on effective lawn care with new water restrictions and explains how to preserve a green yard.
John Perry is President, CEO, and Founder of Greene County Fertilizer Company, Inc. and the author of the Lawncology educational series.
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer |
Rhyl, Denbighshire
ORDER
2 orders placed and only compost has been delivered.
Not at all impressed with the lack of order, I paid and ordered in good faith from you.
User's recommendation: THINK TWICE ABOUT ORDERING - OVER 2 WEEKS & ONLY COMPOST RECEIVED.
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer |
Rhyl, Denbighshire
NON DELIVERY OF MGOODS
Received compost, would be nice to have the plants I ordered so I can get gardening properly.Delivery abysmal
Edinburgh, Edinburgh
Not received my rose trees yet
i ordered a rose tree last week the money has been taken from my bankbut not received the plants not arrived ! theres no contact telephone number which is worrying my order number is ***
27 pounds have been taken from my account .
i have now read very negative review re Gardening express iam very stressed
not sure not
Companies Similar to Gardening Express
Sarah Raven
“I have been emailing a chat bot because my plants arrived and they looked like the box had been upside...“
Thompson and Morgan
“My plant were dead on arrivel Please send another batch thank you on Package 20001 Mrs Pamela Taylor...“
Summerstone Nursery
“TWO SEASONS AGO I ORDERED 100+ RED RUGOSA ROSE HEDGES- THEY LOOKED LIKE THE PLANT IN THE CATALOG BUT...“
easyplant
“it came without a message from my dear friend who sent it to me and it arrived after the anniversary of...“
Thank You for Your Reply! We are processing your message.
Your comment will appear after moderation