Gardening Express Reviews

Plant arrived completely dead! No one contacted me after 8!working days! Ive added in notes to chat Ap but nothing except standard wait 5 working days but its been 8 now!

Would never use them again

Do not use. Experienced over several orders - plants arrive much later than advised, often damaged, dead or, in one case, simply represented by an empty pot.

Customer service is appalling, very slow, and refuses to accept fault without detailed specific photos - given the massive delays in responding, it is impossible to take these specific photos of plants that died several weeks earlier. Overall, extremely poor quality products, massive delays, and terrible customer service.

I purchased 5 plants - 2 expensive acers. They were not as described.

Acer palmatum 'Sango Kaku' - Coral Bark Maple - Large circa 140-170 cm specimen - mentions the flaming coral red bark - mine was beige. Acer Japanese Maple Tree - Skeeter's Broom - Large 100-140 cm tall - was half dead. The customer support states you cannot load more than 1 photo and I am still waiting for a response.

One box was missing and again I have to wait 3 days to hear back from customer support. I used to buy a lot of plants here, but I shall not be using them anymore.

My plants turned up, but they were shockingly nothing like the picture advertised. When I tried to contact customer support, I chatted to a bot.

No phone number. No human being.

Truly awful company! Avoid.

When the order arrived, I couldn't believe how shockingly bad it was. Four plants went straight to the bin, and I'm going to have to try and see if I can salvage something from my order.

The plants I ordered from them were in a really poor condition. Half were already dead on arrive and the rest despite being planted within two hours of arriving, now appear to be dying. I will never use this company again and would advise other gardeners to give them a wide berth.

AVOID THIS SCAM COMPANY AT ALL COSTS NON-DELIVERY AND ZERO CUSTOMER SUPPORT

Order Number: 70129****

I placed an order a month ago (promised delivery within 5 to 10 days) and have received absolutely nothing. When you try to get help, there is no phone number to call, no human response to emails, and you are trapped dealing with an unhelpful AI chatbot that just repeats repetitive, useless answers. They are happy to take your money immediately, but completely fail to deliver goods or provide any accountability.

Steer clear of this company to save your time and money.

The wrong rudbeckia were delivered. This is the second 'wrong' delivery I've had from GE.

However what is really annoying is that after speaking to the Chatbot and getting nowhere I was given an email address as my point of contact (which is terrible customer service in my view) to which, after at least 2 weeks, there has been no reply at all. I will never use the company again and will tell all my friends and family of the abysmal service provided.

Received 2 Rudbeckias that were dead!,no chance of reviving them,understand that weather has been hot but should not have.sent plants in this condition

my order 70122**** - the quality when received was very poor and disappointing - 2 out of the 3 roses have died completely and the lilac tree is also dead - I purchased other plants this year at the same time including roses - jasmine all are thriving unlike the purchases from you - I feel you have scammed me - what can be done to restore my faith or can you refund part of the order for the roses and lilac tree? one of the 3 roses has not done anything but there appears to be life -

order 70128**** arrived in very poor condition now mostly dead plants Order 70128**** has never been delivered.

Very very poor quality plants and service , you are impossible to contact and do not respond !!!

colin jones 0771 315 ****

Order arrived after 3 weeks. Terrible condition and sent in flimsy cardboard carton.

Chatbot is only way to contact them. Didn't recognise order number or email address. sent photos as proof of order and despatch and plant photos. That was over a week ago.

No response.

Avoid this company and choose a local nursery for your plant supplies. Have contacted BBC Watchdog

They have not responded other than an automated email.

Still no plants courier claim to have tried delivery three time s .untrue as we were here each time . Also claimed to have left a card again untrue.

This has never happened before so I wonder if they have changed the courier.

If so I will not be ordering from then again

I have asked for a refund but so far no response - very disappointing and not very professional

Gardening Express are a disgrace

it is impossible to make contact except by AI chat.

I tried but no reply - chat said up to 3 days.

any email they send is a "no reply"

I am a Garden Designer M.S.G.L.D. and need good contact

This company is a disgrace and would advise people to look elsewhere for their plants to avoid the inevitable stress of dealing with this dreadful comapny