Gardening Express

Had a pack of 10 seed potatoes that had been damaged and taped up. Only 8 in the bag, obviously not counted back after the damage.

The shortage wasn't obvious until it came to planting, which was then outside their 14-day no-quibble guarantee. Like planting stuff immediately is always an option.

The AI bot couldn't handle it and refused to let me speak to a person. One of the worst AI experiences ever; customer service discarded with haste.

Scam! I ordered many plants and received maybe 1/6 of what I ordered.

The most expensive plants were missing.

What arrived was almost all damaged or dead. There was no communication after sending pictures of the damaged plants and asking for where the rest of my order was.

Ordered many plants and received maybe 1/6 of what I ordered, the most expensive plants were missing. What arrived was almost all damaged or dead. No communication after sending pictures of the damaged plants and asking for where the rest of my order was.

We ordered an Acer tree but mistakenly did not check here or TP for reviews

I echo many other customers experience and opinion of this company

Impossible to contact by phone and they just ignore emails toineedhelp@***.co.uk or to the CEO chris@***.co.uk

I have sent 2 request via their online contact process to zero response

The quality of the tree supplied was dreadful. The compost was bone dry and any idea of green leaves died with 4 days

Had to wait ages for the plants, then when they arrived, they were in such a state, many just dead or dying, or had been severely cut. Absolutely a joke company.

They are not responding to my communications, and they make customers pay to send plants back, but there are reviews of no refunds, so I have no choice but to keep *** plants that will likely just die.

Don't waste money. Avoid.

Gardening Express sent me dead, unhealthy plants, and after my initial complaint was answered with a further request to show them all of the dead plant passports, I quickly sent back the information requested. After seven days, I still haven't heard back from them despite me emailing them again.

A complete waste of money; a disgusting, unethical company. Please don’t purchase from them.

My order arrived on two occasions with damaged packaging. I unpacked immediately and found some of the plants damaged.

In particular, 2 plants had been grafted but had split. I have emailed 4 times, including photos, and asked for replacements, but received no response.

I took the plants to a reputable garden center and was told they had been incorrectly grafted. I want 2 replacements sent, but the company is ignoring me.

Diseased tree eventually delivered

Ordered a peach tree. Delivery took a month and I was ignored when I messaged Gardening Express to ask about my delivery.

When my tree arrived it had eaten leaves and was diseased.

I have complained but they want more photos and don't want to rectify the problem.

Buyer beware. Don't expect a good customer experience.

On receiving the plants the box was bent and ripped. After opening the box several branches were completely snapped off.

The plants looked very ill also. I still planted them in hope I could revive them with care. As time has gone by them are just getting worse. Ive been to the garden centre for advice too.

Ive uploaded pictures and sent them to Gardening Express 3 times. They have not acknowledged me on any occasion.

Still waiting for an order Which I paid £150 over 2 months ago . They have not responded to my problem.Very disappointed need refund or shrubs to arrive

I ordered plants on 26 June 2025. They didn't arrive; this was acknowledged by customer service, but over two months later, I have no plants, no response to follow-up communications, and no refund.

Received damaged order, can't phone online messaging ignored if you have an issue, hard luck, tried there online form, acknowledge receipt, but will not enter into a discussion for replacement or refunds, been weeks?