Gardening Express
Reviews and Complaints

I ordered a bare-root rose from Gardening Express earlier this year, which completely failed to grow and is now clearly dead. It was supposed to be covered under their Bare Root Guarantee until the end of July.

I followed all the proper care steps and provided photo evidence, but after initially responding, they stopped replying to my emails altogether.

I've now contacted them multiple times with no resolution. The plant was only £20, but it's the principle; if they don't honour their guarantee or respond to customers, how can they be trusted?

Really awful company - my order took forever to come - over 4 weeks , nobody replied to emails. The order came in dribs and drabs and essentially half dead, most of the plants are now completely dead despite careful treatment.

When I emailed them to complain I was completely ignored over three times , despite sending photos. I have wasted £120 & wound recommend avoiding this company at all costs, bunch of scammers.

The parcel was all crushed when delivered and one of the rose bushes is damaged would like a replacement for the one that is damaged please

The two trees I ordered were not much more than two dead twigs, each with a ball root in a poly bag. Being disabled I paid a gardener £30 to plant them after receiving assurances that they would recover.

Two months later after making sure they were watered properly, still two dead twigs. Trying to get a reply from them is impossible, so it looks like I will have to make a chargeback.

The worst company ever.

Please do not waste your time ordering plants from this company. There are so many more reputable centres for plants.

I received my order after one month. No information was given for the delay and no apologies.Plants were all packed together, pots and branches were broken and in bad condition.

Had I looked at some of their reviews I would not have ordered.

They must have been distributed over a week ago from the state of them, it took an age to get them out if packaging, I had to rip boxes ti get them out so can't send them back. Now what do I do.

Ordered 3 plants. One arrived, then I was told by Yodel they had delivered the second, sadly not to my house!

The third plant has still not arrived.

I have tried to contact Gardening Express and Yodel - absolute waste of time. Don't use them.

Order is overdue, you report it and absolutely nothing in response. You can do that all day long; it's an automated service, and it is a complete waste of time. Gardening Express used to be reliable, but not now.

Don't deliver on time, plants are dead, won't refund your money and half the order is missing.

You cannot contact by the phone on their contact contact us section of the website state if you keep sending emails they will go to the back of the Q or into Spam.

All telephone numbers on the internet are defunct and the email for Chris Bonnet CEO is defunct.also. I would encourage everyone to put a negative rating on Trust Pilot too.

£450 order delivered by yodel. One box arrived on 30th April, 9 out of !0 further boxes arrived next day (Yodel) all squashed, damaged and taped up.

Plants unsurprisingly irreversibly damaged and some missing. Need a refund.

Sent 7 x "contact us" forms but no response in 14 days. What do I do???

They have no phone number and only this contact us form to fill in...and its not as though they will have to pay out as they can reclaim it from Yodel...have sent loads of pics but NO RESPONSE

Avoid. Failed to deliver order.

Won't respond to emails. No phone to call. Dreadful company.

Christopher Bonnett is the sole Director.

Really bad. No interest in customer service.

I ordered a rose bush 4.7.25, £21.??? c Apart from initial order confirmation & 6 emails, no contact , I spoke to my bank and cancelled order with said company, still no response, 2 weeks later, my order arrived.

No customer service whatsoever. do not use if you need contact.